Refund and cancellation policy

Last updated 31 October 2026

In short

Cancel your Crowvio trial before it ends and you pay nothing.
Cancel your subscription any time. You keep access until the end of the period you've paid for, and you won't be charged again.
We don't normally refund part-used periods, but we will if something is our fault, or if you were charged by mistake and tell us quickly.

Crowvio subscriptions

Free trial

New Crowvio subscriptions start with a 14-day free trial. We take your card details at the start, but we don't charge you during the trial. We'll email you before the trial ends. If you cancel before the trial ends, you won't be charged anything. If you don't cancel, your card is charged for your first month or year when the trial ends.

Each customer can have one free trial. If you start your plan early from the control room, the trial ends and your card is charged straight away; that payment is treated like any other.

How to cancel

You can cancel at any time:

in your Crowvio account: open Billing and choose Manage subscription; or
by sending us a message through our contact form, using the email address on your account.

We'll confirm your cancellation by email.

What happens when you cancel

Your subscription stops renewing. You keep using Crowvio until the end of the month or year you've already paid for, and then your access ends. We won't take any further payments.

Refunds

Because you can try Crowvio free first and cancel at any time, we don't normally refund a month or year that has started. We will give a full or partial refund if:

you were charged after you had cancelled, or charged twice, by mistake;
your trial turned into a paid subscription and you tell us within 7 days of the charge, as long as you haven't used Crowvio since the charge; or
Crowvio didn't work for an event because of a fault on our side that we couldn't fix in time.

To ask for a refund, send us a message through our contact form with your account email and the date of the payment. Refunds go back to the card you paid with, normally within 5 to 10 working days of us agreeing them.

Changing plan

If you move to a bigger plan, you pay the difference for the rest of your current period. If you move to a smaller plan, the unused amount is taken off your future bills rather than refunded.

Event management and event networking

These services are booked by quote. The quote or booking confirmation for your event sets out the price, any deposit, and what happens if the event is cancelled or moved. If it doesn't say, these terms apply:

Cancel more than 30 days before the event: we refund everything you've paid, minus any costs we've already paid out to others for your event.
Cancel 30 days or less before the event: we may keep payment for work already done and costs we can't get back.
If we have to cancel, we refund everything you've paid.

If you're a consumer

Most of our customers are businesses. If you're buying as an individual for personal use, you have legal rights under consumer law (UK law, or Irish and EU law if you live in the Republic of Ireland), including a right to cancel within 14 days of signing up. Your free trial covers that period, so cancelling during the trial costs nothing. Nothing in this policy takes away your legal rights.

Questions

Send us a message through our contact page. These terms form part of our terms of service.